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IT Helpdesk Solutions
We function as an offshore IT team for your organization by setting up offshore help desks for IT infrastructure support and management hence providing single point of contact for users of an enterprise across locations and geographies.
IT Infrastructure support covers desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications. We maintain a crystal clear and streamlined process of incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved thus meeting the guidelines of any existing service-level agreement (SLA). Implementation of leading help desk technologies such as Cerberus, Nemo, remedy, magic help desk, track IT etc. makes the above process simple.
Our wide range of IT HELPDESK Solutions cover:
-- System Administration.
-- Active Directory Maintenance.
-- User Groups and Policies Maintenance.
-- Servers (DHCP, DNS, HTTP, FTP) Maintenance.
-- Performance monitoring of servers.
(Monitoring CPU, disk space, memory utilization) and fine tuning.
-- Storage solutions management.
-- Local Area Network (LAN) - Switching, Routing - Configuration and Maintenance.
-- Internet Connectivity (Cable, DSL, T1, T3) Configuration | Maintenance.
-- Wireless Network (WLAN, Wi - Fi) Implementation | Maintenance.
-- Virtual Private Network (VPN) Configuration | Maintenance.
-- Security Implementation | Updation.
-- Technology refresh - Enhancements and upgrades.
-- Remote management using remote troubleshooting tools.
-- Knowledge base creation and updation.
IT Infrastructure support covers desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications. We maintain a crystal clear and streamlined process of incident management or (trouble ticket management) for user queries, so each issue is logged and monitored until resolved thus meeting the guidelines of any existing service-level agreement (SLA). Implementation of leading help desk technologies such as Cerberus, Nemo, remedy, magic help desk, track IT etc. makes the above process simple.
Our wide range of IT HELPDESK Solutions cover:
-- System Administration.
-- Active Directory Maintenance.
-- User Groups and Policies Maintenance.
-- Servers (DHCP, DNS, HTTP, FTP) Maintenance.
-- Performance monitoring of servers.
(Monitoring CPU, disk space, memory utilization) and fine tuning.
-- Storage solutions management.
-- Local Area Network (LAN) - Switching, Routing - Configuration and Maintenance.
-- Internet Connectivity (Cable, DSL, T1, T3) Configuration | Maintenance.
-- Wireless Network (WLAN, Wi - Fi) Implementation | Maintenance.
-- Virtual Private Network (VPN) Configuration | Maintenance.
-- Security Implementation | Updation.
-- Technology refresh - Enhancements and upgrades.
-- Remote management using remote troubleshooting tools.
-- Knowledge base creation and updation.