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24x7 Support Solutions
Technical support is sandwiched between a large network topology of the service provider vs. desktop configuration of the end user. Requires a combination of technical abilities and problem analysis skills. The levels include L1/L2 and L3. The modes include inbound calls, email, chat & remote login to deliver the following services.
Our technical support offerings create a virtual help desk to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis hence delivering round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.
- Provide technical support for network/hardware/software related problem reporting, diagnosis, resolution or dispatch.
- Address network problems such as connecting to servers, LAN, WAN, Wi-Fi, Mobile, Internet, intranet etc.
- Address hardware problems such as web/app/database/collaboration servers.
Our technical support offerings create a virtual help desk to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis hence delivering round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.